Ekolamp - Annual report

Annual Report 2015

Service quality and safety

The integrated system of management pursuant to ČSN EN ISO 9001:2009 and ČSN ISO/IEC 27001:2006 has been implemented in EKOLAMP. In April 2015, a first recertification audit of the Company’s Quality Management System pursuant to ČSN EN ISO 9001:2009 and a second supervisory audit of Information Security Management System pursuant to ČSN ISO/IEC 27001:2014 were carried out. Both audits were carried out by the experts of the certification company TÜV SÜD Czech s.r.o. and the findings of the audits show no deviation or unacceptable non-compliances. Executed audit demonstrated the functionality of the introduction of an integrated system. QMS is instrumental in maintaining the trust of customers to the service provided.

The Company has also set up an evaluation system through regular internal audits. The internal audit focuses especially on internal processes, risk evaluation and prevention of such risks. The internal audit is carried by Ernst & Young, in all separate areas pursued – recording of contractual documentation, internal guidelines and measures, strategic planning, supplier evaluation, customer satisfaction evaluation etc. Recently the emphasis is placed on IT security that a modern company heavily depends on. EKOLAMP met also these expectations in this area and removed only small deficiencies that were previously pointed out. The last internal audit was carried out in May 2015 and the result was only minor recommendations for further development, but has not identified any fundamental disagreement with the Company´s management system used to date.

 

ISO 9001 ISO 27001

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