Ekolamp - Annual report

Annual Report 2014

Service quality and safety

The integrated system of management pursuant to ČSN EN ISO 9001:2009 and ČSN ISO/IEC 27001:2006 has been implemented in EKOLAMP. In April 2014, a recertification audit of the Company’s Quality Management System pursuant to ČSN EN ISO 9001:2009 and a supervisory audit of Information Security Management System pursuant to ČSN ISO/IEC 27001:2006 were carried out. Both audits were carried out by the experts of the certification company TÜV SÜD Czech s.r.o. The findings of the audits show no deviation or unacceptable non-compliances. QMS is instrumental in maintaining the trust of  customers to the service provided.

The Company has also set up an evaluation system through regular internal audits. The internal audit focuses especially on internal processes, risk evaluation and prevention of such risks. An internal audit used to be carried out on an annual basis but now, after reaching a certain level of success in the performance criteria prescribed, control audits will be conducted every two years. The company achieved good results with positive development.

An internal audit is carried by Ernst & Young, in all separate areas pursued – recording of contractual documentation, internal guidelines and measures, strategic planning, supplier evaluation, customer satisfaction evaluation etc. Recently the emphasis is placed on IT security that a modern company heavily depends on. EKOLAMP met also these expectations in this area and removed only small deficiencies that were previously pointed out. The last internal audit was carried out in 2013 and the results were excellent, the following internal audit is planned in May 2015.

ISO 9001 ISO 27001